Jargon Buster

We’ve started this Jargon Buster / Acronym Buster to help anyone understand some of the terms we use and what they mean.

We want everything to be in clear and simple English and without any jargon, but sometimes we quote legal wording in letters or shorten words into ‘acronyms’ which is usually the first letter of each word.

Common examples of this are:

GMT - Greenwich Mean Time (how our clocks are set)

BBC - British Broadcasting Corporation


Have a read below. Alphabetical sections are also tagged under categories on the right if you looking for something specific.

Are we missing something? Let us know in the survey below and we will add them.

Lets make things easy!

We’ve started this Jargon Buster / Acronym Buster to help anyone understand some of the terms we use and what they mean.

We want everything to be in clear and simple English and without any jargon, but sometimes we quote legal wording in letters or shorten words into ‘acronyms’ which is usually the first letter of each word.

Common examples of this are:

GMT - Greenwich Mean Time (how our clocks are set)

BBC - British Broadcasting Corporation


Have a read below. Alphabetical sections are also tagged under categories on the right if you looking for something specific.

Are we missing something? Let us know in the survey below and we will add them.

Lets make things easy!

  • H

    Acronym
    Proper Name
    Explanation

    HO

    Housing Ombudsman (but could also be Housing Officer so it depends on the context)

    The Ombudsman investigates complaints and resolves disputes involving the tenants and leaseholders of social landlords (housing associations and local authorities), as well as for voluntary members (private landlords and letting agents).

    HQN

    Housing Quality Network

    HQN provides high quality advice, tailored support and training to housing associations, councils, ALMOs and other housing providers.

  • E

    Acronym
    Proper Name
    Explanation

    EDI

    Equality, Diversity & Inclusion

    Often used to describe sensitive data or considering impact it may have on specific groups.

    EIA Equality Impact Assessment Equality impact assessment is where you are using EDI data to determine whether any group is is adversely affected by the policy or whether we need to consider any particular group.

    ELT

    Executive Leadership Team

    LHP’s team of Executive Directors
  • D

    Acronym
    Proper Name
    Explanation

    DFG

    Disabled Facilities Grant

    A DFG is a grant that can help a disabled person make changes to their home. It is means tested.

    DV

    Domestic Violence


  • C

    Acronym

    Proper Name

    Explanation

    CF

    Customer Forum

    Customer Panel open to all customers.

    CLT

    Corporate Leadership Team

    Heads of service from all departments across LHP

    CPI

    Consumer Price Index

    A consumer price index (CPI) is a price index, the price of a weighted average market basket of consumer goods and services purchased by households.

    This is commonly used to calculate inflation & the cost of living

    CS

    Consumer Standards

    A group of regulatory standards that RP’s are expected to meet, split into 4 categories:

    • The Safety and Quality Standard

    • The Transparency, Influence and Accountability Standard

    • The Neighbourhood and Community Standard

    • The Tenancy Standard

    Each standard includes a set of criteria that landlords are expected to measure themselves against.

    CSAT

    Customer Satisfaction

    Survey to gain information about customer satisfaction.

    CSE

    Customer Service Engagement or Customer Service Excellence

    Title of LHP team or name of accreditation award.

    CSP

    Customer Scrutiny Panel

    LHP Customer Panel carrying out in depth scrutiny reviews of our services.

  • A

    ASB - Anti-Social Behaviour