Jargon Buster

We’ve started this Jargon Buster / Acronym Buster to help anyone understand some of the terms we use and what they mean.

We want everything to be in clear and simple English and without any jargon, but sometimes we quote legal wording in letters or shorten words into ‘acronyms’ which is usually the first letter of each word.

Common examples of this are:

GMT - Greenwich Mean Time (how our clocks are set)

BBC - British Broadcasting Corporation


Have a read below. Alphabetical sections are also tagged under categories on the right if you looking for something specific.

Are we missing something? Let us know in the survey below and we will add them.

Lets make things easy!

We’ve started this Jargon Buster / Acronym Buster to help anyone understand some of the terms we use and what they mean.

We want everything to be in clear and simple English and without any jargon, but sometimes we quote legal wording in letters or shorten words into ‘acronyms’ which is usually the first letter of each word.

Common examples of this are:

GMT - Greenwich Mean Time (how our clocks are set)

BBC - British Broadcasting Corporation


Have a read below. Alphabetical sections are also tagged under categories on the right if you looking for something specific.

Are we missing something? Let us know in the survey below and we will add them.

Lets make things easy!

  • U

    Acronym

    Proper Name

    Explanation

    UC

    Universal Credit

    A payment to help with living costs, usually paid Monthly. It replaced:

    Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Working Tax Credit

    Acronym

    Proper Name

    Explanation

    UC

    Universal Credit

    A payment to help with living costs, usually paid Monthly. It replaced:

    Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Working Tax Credit

  • T

    Acronym

    Proper Name

    Explanation

    TSM

    Tenant Satisfaction Measures

    A way to see how well a social housing landlord is performing.

    There are 22 Measures - 12 based on Customer Satisfaction and 10 about landlord performance. These must be published in Autumn 2024.

    TUPE

    Transfer of Undertakings (Protection of Employment) Regulations

    Moving employees and any liabilities associated with them from the old employer to the new employer by operation of law. Purpose is to protect employees if the business in which they are employed changes hands.
    Acronym

    Proper Name

    Explanation

    TSM

    Tenant Satisfaction Measures

    A way to see how well a social housing landlord is performing.

    There are 22 Measures - 12 based on Customer Satisfaction and 10 about landlord performance. These must be published in Autumn 2024.

    TUPE

    Transfer of Undertakings (Protection of Employment) Regulations

    Moving employees and any liabilities associated with them from the old employer to the new employer by operation of law. Purpose is to protect employees if the business in which they are employed changes hands.

  • S

    Acronym

    Proper Name

    Explanation

    Skipping bid

    Skipping someone on the bidding list is due to them not qualifying for it for example on the basis of under occupancy.

    Acronym

    Proper Name

    Explanation

    Skipping bid

    Skipping someone on the bidding list is due to them not qualifying for it for example on the basis of under occupancy.

  • R

    Acronym

    		 Proper Name

    Explanation

    RAG

    RAG rating

    Red - far away from the target, Amber - slightly away from the target, Green - within set target.

    RP

    Registered Provider

    Registered provider of Social Housing (companies like LHP)

    RSH

    Regulator of Social Housing

    The RSH is a government agency that regulates providers of social housing in England.

    Acronym

    		 Proper Name

    Explanation

    RAG

    RAG rating

    Red - far away from the target, Amber - slightly away from the target, Green - within set target.

    RP

    Registered Provider

    Registered provider of Social Housing (companies like LHP)

    RSH

    Regulator of Social Housing

    The RSH is a government agency that regulates providers of social housing in England.

  • Q

    Acronym

    Proper Name

    Explanation

    QL

    LHP’s Housing Management and database system. Term originally came from abbreviating ‘Quality Ledger’, however this is not used.

    Acronym

    Proper Name

    Explanation

    QL

    LHP’s Housing Management and database system. Term originally came from abbreviating ‘Quality Ledger’, however this is not used.

  • P

    Acronym

    Proper Name

    Explanation

    PIP

    Personal Independence Payment

    PIP is a benefit for sick or disabled people. It replaced DLA (disability living allowance) and has two parts, Daily Living (help with everyday tasks), and Mobility (help with getting around)

    Acronym

    Proper Name

    Explanation

    PIP

    Personal Independence Payment

    PIP is a benefit for sick or disabled people. It replaced DLA (disability living allowance) and has two parts, Daily Living (help with everyday tasks), and Mobility (help with getting around)

  • O

    Acronym

    Proper Name

    Explanation

    OT

    Occupational Therapy

    Professionals who help children and adults overcome the effects of disability caused by illness, ageing or and accident, so that the person can carry out everyday tasks in their home.

    In housing, we will occasionally ask for an OT assessment, that shows the type of adaptations a customer might need in their home

    Acronym

    Proper Name

    Explanation

    OT

    Occupational Therapy

    Professionals who help children and adults overcome the effects of disability caused by illness, ageing or and accident, so that the person can carry out everyday tasks in their home.

    In housing, we will occasionally ask for an OT assessment, that shows the type of adaptations a customer might need in their home

  • N

    Acronym

    Proper Name

    Explanation

    NO

    Neighbourhood Officer

    Previously known as Housing Officer

    Acronym

    Proper Name

    Explanation

    NO

    Neighbourhood Officer

    Previously known as Housing Officer

  • M

    Acronym

    Proper Name

    Explanation

    Means Tested

    Dependent on the customer’s income. Some people may only qualify if household income is under a certain amount.

    For example, UC is means tested, PIP isn’t.

    MS

    Microsoft

    Name of company providing micro-computer software. MS is used before an application name to make it clear that we are discussing an app. For example MS Teams.

    Acronym

    Proper Name

    Explanation

    Means Tested

    Dependent on the customer’s income. Some people may only qualify if household income is under a certain amount.

    For example, UC is means tested, PIP isn’t.

    MS

    Microsoft

    Name of company providing micro-computer software. MS is used before an application name to make it clear that we are discussing an app. For example MS Teams.

  • I


    Acronym

    Proper Name

    Explanation

    IDA

    In Depth Assessment

    The IDA is a regulatory tool used by the RSH to gather assurance that RP’s are meeting the expectations of the regulators standards. An IDA happens every 4 years.


    Acronym

    Proper Name

    Explanation

    IDA

    In Depth Assessment

    The IDA is a regulatory tool used by the RSH to gather assurance that RP’s are meeting the expectations of the regulators standards. An IDA happens every 4 years.