Category C   Show all

  • C

    Acronym

    Proper Name

    Explanation

    CF

    Customer Forum

    Customer Panel open to all customers.

    CLT

    Corporate Leadership Team

    Heads of service from all departments across LHP

    CPI

    Consumer Price Index

    A consumer price index (CPI) is a price index, the price of a weighted average market basket of consumer goods and services purchased by households.

    This is commonly used to calculate inflation & the cost of living

    CS

    Consumer Standards

    A group of regulatory standards that RP’s are expected to meet, split into 4 categories:

    • The Safety and Quality Standard

    • The Transparency, Influence and Accountability Standard

    • The Neighbourhood and Community Standard

    • The Tenancy Standard

    Each standard includes a set of criteria that landlords are expected to measure themselves against.

    CSAT

    Customer Satisfaction

    Survey to gain information about customer satisfaction.

    CSE

    Customer Service Engagement or Customer Service Excellence

    Title of LHP team or name of accreditation award.

    CSP

    Customer Scrutiny Panel

    LHP Customer Panel carrying out in depth scrutiny reviews of our services.