Customer Forum Blog

Our Customer Forum meet monthly, and no two meetings are the same!

They sign off on new or updated policies, review performance information and get involved in working groups services, to improve the experience for all customers.

Their monthly meetings are accessible both in person and online, so you can join in whichever way suits you best.

Our Forum want to share updates from their meetings with more customers, so we'll be sharing updates from their meetings in this blog!

If you'd like to join the Forum, you can apply in the Related Projects tab.

Our Customer Forum meet monthly, and no two meetings are the same!

They sign off on new or updated policies, review performance information and get involved in working groups services, to improve the experience for all customers.

Their monthly meetings are accessible both in person and online, so you can join in whichever way suits you best.

Our Forum want to share updates from their meetings with more customers, so we'll be sharing updates from their meetings in this blog!

If you'd like to join the Forum, you can apply in the Related Projects tab.

  • July 2024

    Our Customer Forum met in July 2024 in our Grimsby Office.

    Forum was attended by Danielle Toyne - Neighbourhood & Allocations Manager who gave an update on Housing Ombudsman Fairness & Respect Report:

    LHP is only non compliant in 3 out of 23 criteria and current EDI survey will help to resolve it. Any Comments from Customer Forum session will go to Operations Committee.

    Next Customer Forum have done mystery shopping on communication between LHP and customers by reviewing random selection of 10 redacted letters. Main suggestion was to make letters more succinct.

    Lastly with new Head of Repairs we are taking fresh look at the service. There will be series of workshops to find out what we want from service from staff perspective, involved customer perspective and non-involved customers perspective.

    We want to hear from you if you have ideas on how to make it better!

    Please email Customer Engagement Team on getinvolved@lincolnshirehp.com.

    *** If you need to report repair or complaint about one please email info@lincolnshirehp.com ***

  • June 2024

    In June panel members had opportunity to attend Climate Change Awareness Training.

    It was a full day interactive workshops looking at LHP’s Net Zero Road map, what we need to do to meet our government targets and the steps everyone can take to reduce own carbon emissions at home as well as at work.

    You can calculate your carbon footprint here: WWF Footprint Calculator

    Tips: How to reduce your carbon footprint | WWF (panda.org)


  • May 2024

    Our Panel met online in May, and we had a jam-packed agenda as usual!

    First on the list was reviewing our new Customer Engagement Handbook. Our panel had some great ideas to help customers understand what it means to be involved with LHP and how getting involved can make a difference, improve services and support communities.

    We then looked at how we can better support customers to access digital services, reviewed our brand new Neighbourhood Action Plans, which you'll see more of towards the end of 2024, and shared a new events calendar which will be published very soon.

    Our panel meet on the first Wednesday of every month and you can find out more about joining by clicking this link: https://yourvoicelhp.com/join-our-customer-forum

  • April 2024

    Our Customer Forum met in April 2024 in our Boston Office.


    Here's what they got up to on the day:

    • Reviewed and approved changes to our Tenancy Policy
    • Reviewed and approved changes to our Lettings Policy
    • Learned about the new Consumer Standards, which are new regulations introduced for housing providers
    • Had an overview of performance information from the last year
    • Worked with us to decide the performance information we'll include in our Annual Report.
    • Spent some time with HQN to talk about our performance against the Consumer Standards.


    The Forum meets monthly, sometimes online and sometimes in person.


    Find out more about joining the Forum here