July 2024

Our Customer Forum met in July 2024 in our Grimsby Office.

Forum was attended by Danielle Toyne - Neighbourhood & Allocations Manager who gave an update on Housing Ombudsman Fairness & Respect Report:

LHP is only non compliant in 3 out of 23 criteria and current EDI survey will help to resolve it. Any Comments from Customer Forum session will go to Operations Committee.

Next Customer Forum have done mystery shopping on communication between LHP and customers by reviewing random selection of 10 redacted letters. Main suggestion was to make letters more succinct.

Lastly with new Head of Repairs we are taking fresh look at the service. There will be series of workshops to find out what we want from service from staff perspective, involved customer perspective and non-involved customers perspective.

We want to hear from you if you have ideas on how to make it better!

Please email Customer Engagement Team on getinvolved@lincolnshirehp.com.

*** If you need to report repair or complaint about one please email info@lincolnshirehp.com ***