November 2024

Hollie has reviewed with the panel Compensation Policy and Limited contact Policy.

Lee Vardy has shared draft Fire Safety booklet that Customer Forum has shared extensive suggestions on:

Panel has reviewed Fire Safety booklet and suggested wording to be simplified, so that customers are sure what to do, especially when it comes to 'Stay Put' policy.

Panel also mentioned that draft booklet is focused mainly on sheltered schemes as not everyone may have fire doors in their kitchens, even though normal door will block fire to certain extent. Lee said that he will check this with Compliance Team.

Panel also gave more ideas on what to include in the booklet:

• Don't drill front door, use stick on attachments
• Not using paraffin based creams together with electric blankets
• Not plugging electric blankets into extension leads
• Use tower chargers with RCD and avoid 'daisy chains' of electric cables
• caution with portable heathers
• cautions with e-cigarettes and batteries combusting
• advice on charging wheelchairs
• cation of using washer/dryer off peak in aim to reduce bills
• replace open flame candles with electric ones
• If you using open flame tea lighters put them on a plate with dishwasher salt and stable surface
• Caution with plug in fragrance ( i.e. Airwick) that may smoulder when low on liquid
• Keep working torch by the bed in case of power cut
• Sensor lights on skirting board to light up escape route
• Fire Brigade contact details and referrals for free fire blankets and fire retardant bedding
• Information on support agencies like National Grid Foundation

Lee will look into suggestions and agreed to share updated version once is ready and check information with support agencies like Age Uk and 'Better Housing Better Health' scheme and internally.

Panel also asked to ensure that this booklet is given to new tenants when they are moving in.

Panel has also been invited to Lets talk rubbish event at Zion Methodist Church near Fenside Boston 10-6pm.