April 2024

Our Customer Forum met in April 2024 in our Boston Office.

Here's what they got up to on the day:

• Reviewed and approved changes to our Tenancy Policy
• Reviewed and approved changes to our Lettings Policy
• Learned about the new Consumer Standards, which are new regulations introduced for housing providers
• Had an overview of performance information from the last year
• Worked with us to decide the performance information we'll include in our Annual Report.
• Spent some time with HQN to talk about our performance against the Consumer Standards.

The Forum meets monthly, sometimes online and sometimes in person.

Find out more about joining the Forum here