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Repairs Stabilisation Project – Part of LHP’s Everyday Better Plan
The Repairs Stabilisation Project is a key initiative within LHP’s Everyday Better plan, which is designed to embed continuous improvement in everything we do. Our goal is to deliver better services for our customers by enhancing the way we manage and deliver repairs.
This programme is made up of several smaller projects, all focused on improving the repairs service we currently offer. To make sure these improvements truly reflect customer needs, we’re asking for your input and feedback on these areas. Your views will help us keep the customer perspective at the heart of what we do.
Customer Text Messaging – Your Feedback Matters
As part of our Repairs Stabilisation Project, we’ve introduced customer text messaging to improve communication. Customers who prefer text messages now receive updates at three key points:
When an appointment is booked
The day before the appointment
When the operative is on their way
This has already improved how we keep customers informed, but we want to go further. Our internal project team has developed a proposal to expand the range of messages we send. Before we move forward, we’d like your thoughts on the proposed messaging. Your feedback will help us ensure we’re only sending messages that matter to you—and at the right times.
To have your say, click the 'take survey' button below!
Repairs Stabilisation Project – Part of LHP’s Everyday Better Plan
The Repairs Stabilisation Project is a key initiative within LHP’s Everyday Better plan, which is designed to embed continuous improvement in everything we do. Our goal is to deliver better services for our customers by enhancing the way we manage and deliver repairs.
This programme is made up of several smaller projects, all focused on improving the repairs service we currently offer. To make sure these improvements truly reflect customer needs, we’re asking for your input and feedback on these areas. Your views will help us keep the customer perspective at the heart of what we do.
Customer Text Messaging – Your Feedback Matters
As part of our Repairs Stabilisation Project, we’ve introduced customer text messaging to improve communication. Customers who prefer text messages now receive updates at three key points:
When an appointment is booked
The day before the appointment
When the operative is on their way
This has already improved how we keep customers informed, but we want to go further. Our internal project team has developed a proposal to expand the range of messages we send. Before we move forward, we’d like your thoughts on the proposed messaging. Your feedback will help us ensure we’re only sending messages that matter to you—and at the right times.
To have your say, click the 'take survey' button below!
