Repairs Stabilisation Project
Repairs Stabilisation Project – Part of LHP’s Everyday Better Plan
The Repairs Stabilisation Project is a key initiative within LHP’s Everyday Better plan, which is designed to embed continuous improvement in everything we do. Our goal is to deliver better services for our customers by enhancing the way we manage and deliver repairs.
This programme is made up of several smaller projects, all focused on improving the repairs service we currently offer. To make sure these improvements truly reflect customer needs, we’re asking for your input and feedback on these areas. Your views will help us keep the customer perspective at the heart of what we do.
Customer Text Messaging – Your Feedback Matters
As part of our Repairs Stabilisation Project, we’ve introduced customer text messaging to improve communication. Customers who prefer text messages now receive updates at three key points:
- When an appointment is booked
- The day before the appointment
- When the operative is on their way
This has already improved how we keep customers informed, but we want to go further. Our internal project team has developed a proposal to expand the range of messages we send. Before we move forward, we’d like your thoughts on the proposed messaging. Your feedback will help us ensure we’re only sending messages that matter to you—and at the right times.
To have your say, click the 'Repair Service Changes' tab and then 'take survey' button below!
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Repair Co-Design dates
These are provisional dates for the sessions:Session 1 - Introduction & Walk in my shoes - Thursday 25th June - Boston Office
Session 2 - Logging a repair - Wednesday 29th July - Boston Office (CSC Shadowing)
Session 3 - Scheduling - Thursday 20th August - Grimsby (Planning Team)
Session 4 - Doing the repair - Wednesday 23rd September - Boston (Repair Ops)
Session 5 - Materials and van stock - Wednesday 14th October - Grimsby (Supplier)
Session 6 - Fix it Lab - Wednesday 11th November - Grimsby
Session 7 - Repair Journey Summit - Wednesday 2nd December - Boston
Please all interested let me know if they work for you and we will try to accommodate as much as possible. We will book you taxis and all sessions will also be available to join online.
Email getinvolved@lincolnshirehp.com
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Co-Design Panels
Know anyone who would be interested in helping us improve services? Share this with them.
Co-Design Induction is taking place on 1st June 2026 11am - 3pm in Grimsby & Online. We will be explaining what these sessions are about in more detail on the day.
There are few panels to choose from:
• Customer Information Plan Co-design Panel
Work with us to make customer information clearer and more accessible.
This includes how we share information on the website, on social media, in newsletters,
in Magazines and Annual Reports.
• Repairs Service Co-design Panel
Share lived experience of the repairs service and work with us to make improvements — including how we book appointments, how we communicate before, during and after repairs, how we complete work and how we put things right when something goes wrong.
• Empty Homes Co-design Panel
Share lived experience of moving into one of our homes and work with us to co-design improvements to the quality of empty homes before letting, understanding what “good” looks like from a customer perspective, and how we check and maintain standards.
When meetings will be held?
Monthly co-design workshops, mix of online and in person around 2 hours over a 4-6 month timeframe.
With dates and times agreed by the customers around their availability. Please share your preference if in person or online as well as days and times so I know how to plan sessions for each panel to accommodate as much as possible.
How it will work?
The panel will have a clear scope, information shared in advance so you can prepare, and recommendations agreed with you. We will feedback progress made to the Co-Design Panel, Customer Forum and the Customer Focus Committee quarterly.
Interested? Email getinvolved@lincolnshirehp.com
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Draft Recharge Policy video update
Please see this introduction video to Recharge Policy:
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Customer Forum - Repairs Session
Following your feedback at the February Customer Forum we have scheduled another session solely focused on repairs.
It will be held on Monday 9th March at 1pm online.
Microsoft Teams joining link:
Join: https://teams.microsoft.com/meet/36058718834632?p=gg2gfbkl2bZaj5UJ9U
Meeting ID: 360 587 188 346 32
Passcode: Sd9Gy2GS
Microsoft Teams user guide: Need help?
In preparation for the meeting please watch project update video and Rechargeable Repairs Policy which is under Documents tab on the right ( or scroll to the bottom if you are on mobile)
Hope to see you there!
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Project Updates - Feb Customer Forum
inPlease see latest update from the Repairs Team shared at Customer Forum on 4th February 2026.
More information on Rechargeable Repairs here: Rechargeable Repairs - Lincolnshire Housing Partnership
Repairs and Maintenance - Lincolnshire Housing Partnership
We are planning longer update session in March.
If you would like to join Customer Forum please fill in short form here Join our Customer Forum! | YourVoice and we will send you invite to the next one.
Who's Listening
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Project & Delivery Manager
