Mission Accomplished - Pets!

Our Customer Scrutiny Panel carried out a review on Pets in late 2023, with 8 recommendations approved.

These recommendations had the overall intention of:

• Making the process of applying to keep a pet in your home easier and more transparent
• Ensuring our teams are consistent in their approach when they have requests for pets.
• Reviewing the need for permission in some circumstances, freeing up time for our officers to spend in our communities instead.
• Setting the expectations of appropriate care for your pet.

In March 2024 - all of their recommendations had been implemented, which means that we have changed the way we work, based on our Scrutiny panel's recommendations!