15th September - Updates

At the meeting today we discussed:

Board Meeting:

Mary shared her experience from attending the Board meeting. She has raised issues of setting expectations regarding Board Tours and increasing number of board members with social housing background, which we are pleased is in pipeline.

National Inclusion Week:

Today is the first day of National Inclusion Week. We are celebrating by having range of case studies, experiences and training for staff to raise awareness and move to action. Governance team is also having international snacks at their team meeting, which Sonny suggested to do for in person meetings in December.

Virtual Customer Meetings:

Tomorrow is first face to face live Q&A session with Directors. More information here: Virtual Customer Meeting | YourVoice

Telecare Recommendations:

Scrutiny Panel's recommendations are still being implemented. Telecare Team Leader has left and we are recruiting replacement. In the meantime Interim Living & Support Service Manager will ensure actions that can be done by other departments are progressing.

Scrutiny Review - Voids:

Panel is struggling to find best practice information, so they will now focus on interviewing staff. We have reached out to Void Supervisor in Boston and provisionally booked meeting for 3rd October at 11am.

If you have suggestions on what information about the Voids (empty homes) process you would like to know, please share it with us by commenting below.

Customer Inclusion & Insight Team:

Elwira is going on holiday and not back until next Customer Forum. Therefore Scrutiny meeting on 29th September has been cancelled.

We have discussed agenda for next Forum meeting which is Cracking Data and Repair Projects updates. Next meeting is online on 1st October at 10am.