Consultation on Repairs & Maintenance Policy

We are reviewing Repairs & Maintenance Policy and looking for your feedback and suggestions,

This policy sets out how we deliver a high-quality repairs service to our customers and meet our legal obligations as a landlord to ensure that our properties and customers’ homes are properly maintained.

There is suggestion to change paragraph 49 - Quality Control, to detail volumes and instances of post inspections in separate policy.

There are no changes to the current version of the policy based on legislation, however we want to know if there is something that would make it easier read or improve it otherwise.

You can read the policy in full in the Documents section and see dedicated page on LHP website under Important Links section on this page.

We know there are ways we can improve this service, and we need you to tell us what is important to you, so that we can design and deliver a refreshed repairs service around your needs.


What do you think of the current repairs LHP are responsible for ? Should we do more/less ?

What do you think of the repairs tenants are responsible for ?

Is the policy clear and easy to understand ?

You can access survey anytime by clicking 'Have your say' button below!


Join the discussion online on 15 January 2025 10am-12pm

Please see joining link below.

Teams Join the meeting now(External link)

Meeting ID: 355 604 783 658

Passcode: gG3Nd2kC

Here is useful video guide: Microsoft Teams video training - Microsoft Support(External link) or click ‘Need help’ below for written instructions.

If you need help with accessing Teams before the meeting date or any technical support, please click here Need help?(External link)

We are reviewing Repairs & Maintenance Policy and looking for your feedback and suggestions,

This policy sets out how we deliver a high-quality repairs service to our customers and meet our legal obligations as a landlord to ensure that our properties and customers’ homes are properly maintained.

There is suggestion to change paragraph 49 - Quality Control, to detail volumes and instances of post inspections in separate policy.

There are no changes to the current version of the policy based on legislation, however we want to know if there is something that would make it easier read or improve it otherwise.

You can read the policy in full in the Documents section and see dedicated page on LHP website under Important Links section on this page.

We know there are ways we can improve this service, and we need you to tell us what is important to you, so that we can design and deliver a refreshed repairs service around your needs.


What do you think of the current repairs LHP are responsible for ? Should we do more/less ?

What do you think of the repairs tenants are responsible for ?

Is the policy clear and easy to understand ?

You can access survey anytime by clicking 'Have your say' button below!


Join the discussion online on 15 January 2025 10am-12pm

Please see joining link below.

Teams Join the meeting now(External link)

Meeting ID: 355 604 783 658

Passcode: gG3Nd2kC

Here is useful video guide: Microsoft Teams video training - Microsoft Support(External link) or click ‘Need help’ below for written instructions.

If you need help with accessing Teams before the meeting date or any technical support, please click here Need help?(External link)

  • Repair & Maintenance Policy- Your Feedback

    Lincolnshire Housing Partnership is seeking views on revised Repairs & Maintenance Policy

    This consultation provides an important opportunity to ensure the that equality and diversity is embedded into our day to day working practices and actively promotes fairness, respect, equality, diversity, inclusion, and engagement.

    The closing date for the consultation is now Monday 20th January 2025.  However, we will also discuss it at the online meeting on 15th January 2025  Feel free to join! 

    After this date, you can still submit your feedback as we are committed to continuous improvement, however it will not form a part of this consultation.


    Have your say