We want your help to improve services and drive positive change, we'd love to hear from you!
How could we improve letters about your rent & reminders?
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What types of information feel most important or useful to you as a customer?
What would be your preferred way of receiving information about rent related matters?
How could we make information easier to understand, quicker to find, or more meaningful to you? ( jargon busting )
What support or information would have helped at start of tenancy?
What support or information would help if you experience issues with paying rent e.g. reduction or loss of income?
Introducing the New Income Team Model
The roles previously known as Money Support Advisors has now been rebranded as Tenancy Coaches.
•Under the new model, the Income Team will be split into two distinct sections:
•Income Collection and Arrears Recovery – comprising of our Income Officers and Former Arrears Officer
•Tenancy Sustainment – comprising of our Tenancy Coaches and Income Advisors
What do you think of the new model?
Have you ever used Money Support Service? More info
Where would you expect to see contact information for team dealing with rent and external support agencies?
Where did you hear about the service? (even if you didn't use it)
How to promote this service? Share information/awareness of services?
Any support you would like from us to access the service?
What would help in accessing benefits?
