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Our Customer Forummeet monthly, and no two meetings are the same!
They sign off on new or updated policies, review performance information and get involved in working groups services, to improve the experience for all customers.
For example in October, they met with our Grounds Maintenance Contract Manager, to talk about how they could support in ensuring the contract is being delivered to the standards set out in the specification, reviewed our CCTV policy, and took part in some training to kick-start our brand new Resident Inspections programme.
Their upcoming meetings are listed in the Key Dates section of this page; if you’d like to join, just get in touch and we’ll make sure you get an invite to the next meeting!
Their quarterly meetings are accessible both in person and online, so you can join in whichever way suits you best.
Our Customer Forummeet monthly, and no two meetings are the same!
They sign off on new or updated policies, review performance information and get involved in working groups services, to improve the experience for all customers.
For example in October, they met with our Grounds Maintenance Contract Manager, to talk about how they could support in ensuring the contract is being delivered to the standards set out in the specification, reviewed our CCTV policy, and took part in some training to kick-start our brand new Resident Inspections programme.
Their upcoming meetings are listed in the Key Dates section of this page; if you’d like to join, just get in touch and we’ll make sure you get an invite to the next meeting!
Their quarterly meetings are accessible both in person and online, so you can join in whichever way suits you best.
We're looking for new members for our Customer Forum - if you're passionate about helping us to improve services and drive positive change, we'd love to hear from you!
