Articles

  • U

    Acronym

    Proper Name

    Explanation

    UC

    Universal Credit

    A payment to help with living costs, usually paid Monthly. It replaced:

    Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Working Tax Credit
    UI User Interface
    		 It is the visual layout, screen, or physical space through which a person interacts with a device, app, or website. Anything you see, click, swipe, or type into is part of the UI. Focuses on how it looks. It involves the visual design, colours, typography, buttons, and overall aesthetics.
    UX User Experience It refers to how a person feels when interacting with a product, system, or service (like a website, an app, or a physical object). Good UX ensures that the interaction is intuitive, efficient, accessible, and enjoyable.
    Focuses on how it works and how the user feels while navigating through it.


    Acronym

    Proper Name

    Explanation

    UC

    Universal Credit

    A payment to help with living costs, usually paid Monthly. It replaced:

    Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Working Tax Credit
    UI User Interface
    		 It is the visual layout, screen, or physical space through which a person interacts with a device, app, or website. Anything you see, click, swipe, or type into is part of the UI. Focuses on how it looks. It involves the visual design, colours, typography, buttons, and overall aesthetics.
    UX User Experience It refers to how a person feels when interacting with a product, system, or service (like a website, an app, or a physical object). Good UX ensures that the interaction is intuitive, efficient, accessible, and enjoyable.
    Focuses on how it works and how the user feels while navigating through it.


  • T

    Acronym

    Proper Name

    Explanation

    TSM

    Tenant Satisfaction Measures

    A way to see how well a social housing landlord is performing.

    There are 22 Measures - 12 based on Customer Satisfaction and 10 about landlord performance. These must be published in Autumn 2024.

    TUPE

    Transfer of Undertakings (Protection of Employment) Regulations

    Moving employees and any liabilities associated with them from the old employer to the new employer by operation of law. Purpose is to protect employees if the business in which they are employed changes hands.
    Acronym

    Proper Name

    Explanation

    TSM

    Tenant Satisfaction Measures

    A way to see how well a social housing landlord is performing.

    There are 22 Measures - 12 based on Customer Satisfaction and 10 about landlord performance. These must be published in Autumn 2024.

    TUPE

    Transfer of Undertakings (Protection of Employment) Regulations

    Moving employees and any liabilities associated with them from the old employer to the new employer by operation of law. Purpose is to protect employees if the business in which they are employed changes hands.

  • S

    Acronym

    Proper Name

    Explanation
    SAR Subject Access Request
    		 Use a SAR to access personal data about yourself (e.g., medical records, case notes). Applies to all organizations, businesses, and public bodies that hold your personal data. Govern by Data Protection Act (DPA) and GDPR.

    Skipping bid

    Skipping someone on the bidding list is due to them not qualifying for it for example on the basis of under occupancy.
    STAIRs Social Tenant Access to Information Requirements
    		 Request to obtain information about your social landlord's policies, procedures, and housing management. Applies only to private registered providers (PRPs) of social housing. (Council tenants already have similar rights under FOI). This is New government transparency standards for social housing providers.


    Acronym

    Proper Name

    Explanation
    SAR Subject Access Request
    		 Use a SAR to access personal data about yourself (e.g., medical records, case notes). Applies to all organizations, businesses, and public bodies that hold your personal data. Govern by Data Protection Act (DPA) and GDPR.

    Skipping bid

    Skipping someone on the bidding list is due to them not qualifying for it for example on the basis of under occupancy.
    STAIRs Social Tenant Access to Information Requirements
    		 Request to obtain information about your social landlord's policies, procedures, and housing management. Applies only to private registered providers (PRPs) of social housing. (Council tenants already have similar rights under FOI). This is New government transparency standards for social housing providers.


  • R

    Acronym

    		 Proper Name

    Explanation

    RAG

    RAG rating

    Red - far away from the target, Amber - slightly away from the target, Green - within set target.

    RP

    Registered Provider

    Registered provider of Social Housing (companies like LHP)

    RSH

    Regulator of Social Housing

    The RSH is a government agency that regulates providers of social housing in England.

    Acronym

    		 Proper Name

    Explanation

    RAG

    RAG rating

    Red - far away from the target, Amber - slightly away from the target, Green - within set target.

    RP

    Registered Provider

    Registered provider of Social Housing (companies like LHP)

    RSH

    Regulator of Social Housing

    The RSH is a government agency that regulates providers of social housing in England.

  • Q

    Acronym

    Proper Name

    Explanation

    QL

    LHP’s Housing Management and database system. Term originally came from abbreviating ‘Quality Ledger’, however this is not used.

    Acronym

    Proper Name

    Explanation

    QL

    LHP’s Housing Management and database system. Term originally came from abbreviating ‘Quality Ledger’, however this is not used.

  • P

    Acronym

    Proper Name

    Explanation

    PIP

    Personal Independence Payment

    PIP is a benefit for sick or disabled people. It replaced DLA (disability living allowance) and has two parts, Daily Living (help with everyday tasks), and Mobility (help with getting around)

    Acronym

    Proper Name

    Explanation

    PIP

    Personal Independence Payment

    PIP is a benefit for sick or disabled people. It replaced DLA (disability living allowance) and has two parts, Daily Living (help with everyday tasks), and Mobility (help with getting around)

  • O

    Acronym

    Proper Name

    Explanation

    OT

    Occupational Therapy

    Professionals who help children and adults overcome the effects of disability caused by illness, ageing or and accident, so that the person can carry out everyday tasks in their home.

    In housing, we will occasionally ask for an OT assessment, that shows the type of adaptations a customer might need in their home

    Acronym

    Proper Name

    Explanation

    OT

    Occupational Therapy

    Professionals who help children and adults overcome the effects of disability caused by illness, ageing or and accident, so that the person can carry out everyday tasks in their home.

    In housing, we will occasionally ask for an OT assessment, that shows the type of adaptations a customer might need in their home

  • N

    Acronym

    Proper Name

    Explanation

    NO

    Neighbourhood Officer

    Previously known as Housing Officer

    Acronym

    Proper Name

    Explanation

    NO

    Neighbourhood Officer

    Previously known as Housing Officer

  • M

    Acronym

    Proper Name

    Explanation

    Means Tested

    Dependent on the customer’s income. Some people may only qualify if household income is under a certain amount.

    For example, UC is means tested, PIP isn’t.

    MS

    Microsoft

    Name of company providing micro-computer software. MS is used before an application name to make it clear that we are discussing an app. For example MS Teams.

    Acronym

    Proper Name

    Explanation

    Means Tested

    Dependent on the customer’s income. Some people may only qualify if household income is under a certain amount.

    For example, UC is means tested, PIP isn’t.

    MS

    Microsoft

    Name of company providing micro-computer software. MS is used before an application name to make it clear that we are discussing an app. For example MS Teams.

  • I


    Acronym

    Proper Name

    Explanation
    ICO Information Commissioner's Office (ICO)

    IDA

    In Depth Assessment

    The IDA is a regulatory tool used by the RSH to gather assurance that RP’s are meeting the expectations of the regulators standards. An IDA happens every 4 years.


    Acronym

    Proper Name

    Explanation
    ICO Information Commissioner's Office (ICO)

    IDA

    In Depth Assessment

    The IDA is a regulatory tool used by the RSH to gather assurance that RP’s are meeting the expectations of the regulators standards. An IDA happens every 4 years.