Acronym

Proper Name

Explanation

UC

Universal Credit

A payment to help with living costs, usually paid Monthly. It replaced:

Child Tax Credit, Housing Benefit, Income Support, income-based Jobseeker’s Allowance (JSA), income-related Employment and Support Allowance (ESA), Working Tax Credit

Proper Name

Explanation

TSM

Tenant Satisfaction Measures

A way to see how well a social housing landlord is performing.

There are 22 Measures - 12 based on Customer Satisfaction and 10 about landlord performance. These must be published in Autumn 2024.

TUPE

Transfer of Undertakings (Protection of Employment) Regulations

Moving employees and any liabilities associated with them from the old employer to the new employer by operation of law. Purpose is to protect employees if the business in which they are employed changes hands.

Acronym

Proper Name

Explanation

Skipping bid

Skipping someone on the bidding list is due to them not qualifying for it for example on the basis of under occupancy.

Acronym

Explanation

RAG

RAG rating

Red - far away from the target, Amber - slightly away from the target, Green - within set target.

RP

Registered Provider

Registered provider of Social Housing (companies like LHP)

RSH

Regulator of Social Housing

The RSH is a government agency that regulates providers of social housing in England.

Acronym

Proper Name

Explanation

QL

LHP’s Housing Management and database system. Term originally came from abbreviating ‘Quality Ledger’, however this is not used.

Acronym

Proper Name

Explanation

PIP

Personal Independence Payment

PIP is a benefit for sick or disabled people. It replaced DLA (disability living allowance) and has two parts, Daily Living (help with everyday tasks), and Mobility (help with getting around)

Acronym

Proper Name

Explanation

OT

Occupational Therapy

Professionals who help children and adults overcome the effects of disability caused by illness, ageing or and accident, so that the person can carry out everyday tasks in their home.

In housing, we will occasionally ask for an OT assessment, that shows the type of adaptations a customer might need in their home

Acronym

Proper Name

Explanation

NO

Neighbourhood Officer

Previously known as Housing Officer

Acronym

Proper Name

Explanation

Means Tested

Dependent on the customer’s income. Some people may only qualify if household income is under a certain amount.

For example, UC is means tested, PIP isn’t.

MS

Microsoft

Name of company providing micro-computer software. MS is used before an application name to make it clear that we are discussing an app. For example MS Teams.

Proper Name

Explanation

IDA

In Depth Assessment

The IDA is a regulatory tool used by the RSH to gather assurance that RP’s are meeting the expectations of the regulators standards. An IDA happens every 4 years.