Equality, Diversity & Inclusion

We need you to help us on our EDI journey!

  • Equality: Fair treatment and equal access to opportunities for all people.
  • Diversity: Appreciating differences in race, gender, age, religion, and background.
  • Inclusion: Making everyone feel valued, respected, and safe to belong.

Are you passionate about equality?

Do you value diversity?

Eager to see more inclusion?

Equality Diversity and Inclusion at LHP

Here, you’ll find the people, projects, and passion driving our mission to create an environment where every colleague feels empowered, every customer feels heard, and every community we serve feels valued. Our work is rooted in insight, collaboration, and the shared belief that inclusion benefits us all.

Welcome, we’re glad you’re here!

Our Vision & Purpose

At LHP, we imagine a community where everyone feels safe, respected, included, and able to thrive. A place where every colleague and every customer regardless of background, identity, or lived experience, knows they belong.

We’re working towards an organisation where diversity is genuinely celebrated, where equity shapes every decision, and where inclusion guides how we behave and how we serve.

We want LHP to be a place people can trust is fair in its actions, open in its culture, and committed to removing barriers so that opportunities are available to all.

The purpose of Equality, Diversity, and Inclusion (EDI) at LHP is both simple and powerful:

  • To make sure every customer and colleague has a fair, positive, and accessible experience with us.

  • To challenge and remove inequalities wherever they arise.

  • To build a culture where people feel valued, respected, and confident that they matter.

EDI exists to help us do what’s right, not just because we should, but because it strengthens who we are as an organisation. Inclusion is a core part of how we operate, how we make decisions, and how we support one another.

What EDI Is Here to Achieve

1. Fair and Inclusive Customer Experiences

We want every customer to feel heard and supported. That means designing services that meet real needs, tackling the barriers people face, and using lived experience to inform what we do. When customers feel understood, trust grows along with better outcomes.

2. A Workplace Where Everyone Belongs

We’re building a culture where colleagues can show up as themselves without fear of bias or exclusion. Belonging creates confidence. And when people feel valued, they contribute more openly, collaborate more strongly, and grow more fully.

3. Equal Access to Opportunities

Everyone should have the chance to develop, progress, and succeed. We work to ensure our roles, recognition, and pathways are fair, transparent, and accessible. Equity isn’t about treating everyone the same. it’s about giving people the support they need to flourish.

4. Awareness, Learning, and Positive Behaviour

Inclusion grows through learning and partnership. We encourage honest conversations, curiosity, and reflection. We help colleagues build the knowledge and skills to lead and act in ways that are inclusive, respectful, and aware of the impact they have on others.

5. Stronger Communities and Relationships

By embracing diversity and truly listening to our customers, we strengthen our connection to the communities we serve. When we understand people better, we serve them better and together, we build relationships rooted in trust, understanding, and shared purpose.


We need you to help us on our EDI journey!

  • Equality: Fair treatment and equal access to opportunities for all people.
  • Diversity: Appreciating differences in race, gender, age, religion, and background.
  • Inclusion: Making everyone feel valued, respected, and safe to belong.

Are you passionate about equality?

Do you value diversity?

Eager to see more inclusion?

Equality Diversity and Inclusion at LHP

Here, you’ll find the people, projects, and passion driving our mission to create an environment where every colleague feels empowered, every customer feels heard, and every community we serve feels valued. Our work is rooted in insight, collaboration, and the shared belief that inclusion benefits us all.

Welcome, we’re glad you’re here!

Our Vision & Purpose

At LHP, we imagine a community where everyone feels safe, respected, included, and able to thrive. A place where every colleague and every customer regardless of background, identity, or lived experience, knows they belong.

We’re working towards an organisation where diversity is genuinely celebrated, where equity shapes every decision, and where inclusion guides how we behave and how we serve.

We want LHP to be a place people can trust is fair in its actions, open in its culture, and committed to removing barriers so that opportunities are available to all.

The purpose of Equality, Diversity, and Inclusion (EDI) at LHP is both simple and powerful:

  • To make sure every customer and colleague has a fair, positive, and accessible experience with us.

  • To challenge and remove inequalities wherever they arise.

  • To build a culture where people feel valued, respected, and confident that they matter.

EDI exists to help us do what’s right, not just because we should, but because it strengthens who we are as an organisation. Inclusion is a core part of how we operate, how we make decisions, and how we support one another.

What EDI Is Here to Achieve

1. Fair and Inclusive Customer Experiences

We want every customer to feel heard and supported. That means designing services that meet real needs, tackling the barriers people face, and using lived experience to inform what we do. When customers feel understood, trust grows along with better outcomes.

2. A Workplace Where Everyone Belongs

We’re building a culture where colleagues can show up as themselves without fear of bias or exclusion. Belonging creates confidence. And when people feel valued, they contribute more openly, collaborate more strongly, and grow more fully.

3. Equal Access to Opportunities

Everyone should have the chance to develop, progress, and succeed. We work to ensure our roles, recognition, and pathways are fair, transparent, and accessible. Equity isn’t about treating everyone the same. it’s about giving people the support they need to flourish.

4. Awareness, Learning, and Positive Behaviour

Inclusion grows through learning and partnership. We encourage honest conversations, curiosity, and reflection. We help colleagues build the knowledge and skills to lead and act in ways that are inclusive, respectful, and aware of the impact they have on others.

5. Stronger Communities and Relationships

By embracing diversity and truly listening to our customers, we strengthen our connection to the communities we serve. When we understand people better, we serve them better and together, we build relationships rooted in trust, understanding, and shared purpose.


  • Financial Awareness Day 2026


    Financial Awareness Day 2026: Helping Your Money Go Further

    Money matters can sometimes feel complicated, but support is available.

    As part of Financial Awareness Day 2026, we're inviting customers to join us for a friendly community session designed to provide practical advice, useful information, and support to help you feel more confident about managing your finances.

    📅 Date: Thursday, 13 August 2026
    🕥 Time: 10:30am - 13:30pm

    📍 Join us at either of the following locations:

    What can you expect?

    Our Income Team will be sharing straightforward advice and guidance on:

    ✅ Managing your money step by step
    ✅ Finding ways to reduce household costs and bills
    ✅ Understanding benefits and financial support that may be available to you
    ✅ Safe and affordable ways to save or borrow money

    Whether you're looking for budgeting tips, want to learn more about the support available, or simply need some guidance on making your money go further, this session is for you.

    Why attend?

    • Friendly and informal environment
    • Practical information you can use straight away
    • Opportunity to ask questions and find out about support services
    • Free to attend and open to all customers

    Come along, have a chat, and discover simple ways to strengthen your financial wellbeing.

    We look forward to welcoming you and supporting you on your financial journey.

    Together, we can build stronger financial confidence and healthier communities. 💙

    #FinancialAwarenessDay2026 #YourVoiceLHP #FinancialWellbeing #CommunitySupport



    Financial Awareness Day 2026: Helping Your Money Go Further

    Money matters can sometimes feel complicated, but support is available.

    As part of Financial Awareness Day 2026, we're inviting customers to join us for a friendly community session designed to provide practical advice, useful information, and support to help you feel more confident about managing your finances.

    📅 Date: Thursday, 13 August 2026
    🕥 Time: 10:30am - 13:30pm

    📍 Join us at either of the following locations:

    What can you expect?

    Our Income Team will be sharing straightforward advice and guidance on:

    ✅ Managing your money step by step
    ✅ Finding ways to reduce household costs and bills
    ✅ Understanding benefits and financial support that may be available to you
    ✅ Safe and affordable ways to save or borrow money

    Whether you're looking for budgeting tips, want to learn more about the support available, or simply need some guidance on making your money go further, this session is for you.

    Why attend?

    • Friendly and informal environment
    • Practical information you can use straight away
    • Opportunity to ask questions and find out about support services
    • Free to attend and open to all customers

    Come along, have a chat, and discover simple ways to strengthen your financial wellbeing.

    We look forward to welcoming you and supporting you on your financial journey.

    Together, we can build stronger financial confidence and healthier communities. 💙

    #FinancialAwarenessDay2026 #YourVoiceLHP #FinancialWellbeing #CommunitySupport


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