We want to make sure all the data that LHP processes is done in a way which is safe and secure. We provide advice and guidance on all aspects of personal data protection.

Personal data is information that relates to an identifiable individual. If you can identify an individual from the information you hold, then that information may be personal data.

This may include;

• A name
• Images
• Location data
• IP addresses
• An email address

Special category data is personal information which is especially sensitive, meaning the exposure of this information could significantly impact the rights and freedom of the data subject

Examples of this category of data are;

• Racial or ethnic origin
• Political opinions
• Religious beliefs

It is everybody's job at LHP to keep personal data safe. Our colleagues are trained and using precautions such as encrypting tenant information when sending it to outside contractors, or, asking you security questions on the phone to ensure we are speaking to the right individual. Keeping personal data safe prevents that data from being misused by third parties for activities such as fraud and identity theft.

A subject access request is when an individual makes a request to a company asking to receive a copy of the personal data they hold on them. SARs can be requested verbally or in writing and have to be responded to within one month of receipt of the request.

For example

• A tenant requests a copy of a phone call they had with customer services discussing access issues into the property

• A visitor to an LHP house requests a copy of the CCTV footage of them in the property

Please note that LHP destroys records after certain period has passed, depending on information.