Customer Information Plan (CIP) Co-Design Panel

Work with us to make customer information clearer and more accessible. This includes how we share information on the website, on social media, in Magazines and Annual Reports.

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What should LHP focus on in the future?

We're exploring what success could look and feel like by 2030, and we'd like to hear what you think. By 2030, what would you like it to be like to live in an LHP home and be an LHP customer?
We're developing LHP's new Corporate Strategy for 2027–2030, our plan for what we want to achieve over the next three years and we want our customers to help shape it.
We've put together a short survey to find out what matters most to you, what you think LHP should focus on and whether there is anything important we've missed.
The survey is open until 30 September, and we'd really value your views.
To take the survey you can use this QR code or visit the link to our form:
Help shape LHP’s future – Fill in form
If you need help to complete the survey, or need it in another format, please contact us and we'll help you take part. You can call us: 0345 604 1472.
When answering, we'd like you to look ahead to 2030. This isn't about rating LHP today, it's about what you think we should aim to achieve in the future.
We want to hear what matters to you, including anything you think we have missed. We'll look at what you tell us alongside what we hear from other customers and colleagues to help shape our priorities for 2027–2030.
The survey will not automatically collect personal details such as your name or email address unless you choose to provide them.
What happens next?
This survey is just the start. In the autumn, we'll share what customers and colleagues have told us and there will be more opportunities for customers to help develop the strategy.
We're also setting up a customer co-design panel for people who would like to be more involved in shaping the Corporate Strategy. If you'd like to be part of the panel, please email: getinvolved@lincolnshirehp.com
We're exploring what success could look and feel like by 2030, and we'd like to hear what you think. By 2030, what would you like it to be like to live in an LHP home and be an LHP customer?
We're developing LHP's new Corporate Strategy for 2027–2030, our plan for what we want to achieve over the next three years and we want our customers to help shape it.
We've put together a short survey to find out what matters most to you, what you think LHP should focus on and whether there is anything important we've missed.
The survey is open until 30 September, and we'd really value your views.
To take the survey you can use this QR code or visit the link to our form:
Help shape LHP’s future – Fill in form
If you need help to complete the survey, or need it in another format, please contact us and we'll help you take part. You can call us: 0345 604 1472.
When answering, we'd like you to look ahead to 2030. This isn't about rating LHP today, it's about what you think we should aim to achieve in the future.
We want to hear what matters to you, including anything you think we have missed. We'll look at what you tell us alongside what we hear from other customers and colleagues to help shape our priorities for 2027–2030.
The survey will not automatically collect personal details such as your name or email address unless you choose to provide them.
What happens next?
This survey is just the start. In the autumn, we'll share what customers and colleagues have told us and there will be more opportunities for customers to help develop the strategy.
We're also setting up a customer co-design panel for people who would like to be more involved in shaping the Corporate Strategy. If you'd like to be part of the panel, please email: getinvolved@lincolnshirehp.com
CIP Dates

CUSTOMER INFORMATION PLAN CO-DESIGN PANEL
Session 1 - Thursday 23rd July - Grimsby & online
- Introduction & Annual Report
*
Session 2 - Wednesday 12th August - Boston & online
- Information on the website, YourVoice and social media platforms.
*
Session 3 - Thursday 10th September - Grimsby & online
- Information in newsletters and other written formats.
*
Session 4 - Thursday 8th October - Boston & online
- Information on how LHP is performing
*
Session 5 - Thursday 5th November - Boston & online
- Bringing it all together – creating the plan
CUSTOMER INFORMATION PLAN CO-DESIGN PANEL
Session 1 - Thursday 23rd July - Grimsby & online
- Introduction & Annual Report
*
Session 2 - Wednesday 12th August - Boston & online
- Information on the website, YourVoice and social media platforms.
*
Session 3 - Thursday 10th September - Grimsby & online
- Information in newsletters and other written formats.
*
Session 4 - Thursday 8th October - Boston & online
- Information on how LHP is performing
*
Session 5 - Thursday 5th November - Boston & online
- Bringing it all together – creating the plan

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Co-Design Panels

Know anyone who would be interested in helping us improve services? Share this with them.
Co-Design Induction is taking place on 1st June 2026 11am - 3pm in Grimsby & Online. We will be explaining what these sessions are about in more detail on the day.
There are few panels to choose from:
• Customer Information Plan Co-design Panel
Work with us to make customer information clearer and more accessible.
This includes how we share information on the website, on social media, in newsletters,
in Magazines and Annual Reports.

• Repairs Service Co-design Panel
Share lived experience of the repairs service and work with us to make improvements — including how we book appointments, how we communicate before, during and after repairs, how we complete work and how we put things right when something goes wrong.

• Empty Homes Co-design Panel
Share lived experience of moving into one of our homes and work with us to co-design improvements to the quality of empty homes before letting, understanding what “good” looks like from a customer perspective, and how we check and maintain standards.

When meetings will be held?
Monthly co-design workshops, mix of online and in person around 2 hours over a 4-6 month timeframe.
With dates and times agreed by the customers around their availability. Please share your preference if in person or online as well as days and times so I know how to plan sessions for each panel to accommodate as much as possible.
How it will work?
The panel will have a clear scope, information shared in advance so you can prepare, and recommendations agreed with you. We will feedback progress made to the Co-Design Panel, Customer Forum and the Customer Focus Committee quarterly.
Interested? Email getinvolved@lincolnshirehp.com
Know anyone who would be interested in helping us improve services? Share this with them.
Co-Design Induction is taking place on 1st June 2026 11am - 3pm in Grimsby & Online. We will be explaining what these sessions are about in more detail on the day.
There are few panels to choose from:
• Customer Information Plan Co-design Panel
Work with us to make customer information clearer and more accessible.
This includes how we share information on the website, on social media, in newsletters,
in Magazines and Annual Reports.

• Repairs Service Co-design Panel
Share lived experience of the repairs service and work with us to make improvements — including how we book appointments, how we communicate before, during and after repairs, how we complete work and how we put things right when something goes wrong.

• Empty Homes Co-design Panel
Share lived experience of moving into one of our homes and work with us to co-design improvements to the quality of empty homes before letting, understanding what “good” looks like from a customer perspective, and how we check and maintain standards.

When meetings will be held?
Monthly co-design workshops, mix of online and in person around 2 hours over a 4-6 month timeframe.
With dates and times agreed by the customers around their availability. Please share your preference if in person or online as well as days and times so I know how to plan sessions for each panel to accommodate as much as possible.
How it will work?
The panel will have a clear scope, information shared in advance so you can prepare, and recommendations agreed with you. We will feedback progress made to the Co-Design Panel, Customer Forum and the Customer Focus Committee quarterly.
Interested? Email getinvolved@lincolnshirehp.com

Customer Information Plan (CIP) Co-Design Panel

What should LHP focus on in the future?

CIP Dates

Co-Design Panels

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Key Dates