We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
As an organisation that puts the Customer First and promotes a culture of Listen, Act and Learn, we strive to investigate and resolve complaints swiftly and identify learning outcomes that will help drive positive change for our customers.
Our current two stage complaint process gives the customer the opportunity to have their complaint reviewed by a manager and then a member of our Corporate Leadership Team.
Our Complaints Panel meet every three months, and review closed complaints to make sure we’re following the Housing Ombudsman’s Complaints Handling Code. The panel also look for learnings from complaints and ways we can improve.
If you’d like to apply to be involved in this panel, or you simply want to find out more about how we investigate and resolve complaints, register your interest below and we’ll invite you to the next training session!
Our Customer Complaints Panel only review complaints that have been through our internal two-stage complaints process.
As an organisation that puts the Customer First and promotes a culture of Listen, Act and Learn, we strive to investigate and resolve complaints swiftly and identify learning outcomes that will help drive positive change for our customers.
Our current two stage complaint process gives the customer the opportunity to have their complaint reviewed by a manager and then a member of our Corporate Leadership Team.
Our Complaints Panel meet every three months, and review closed complaints to make sure we’re following the Housing Ombudsman’s Complaints Handling Code. The panel also look for learnings from complaints and ways we can improve.
If you’d like to apply to be involved in this panel, or you simply want to find out more about how we investigate and resolve complaints, register your interest below and we’ll invite you to the next training session!
As an organisation that puts the Customer First and promotes a culture of Listen, Act and Learn, we strive to investigate and resolve complaints swiftly and identify learning outcomes that will help drive positive change for our customers. 
