We use cookies to ensure our site functions properly and to store limited information about your usage. You may give or withdraw consent at any time. To find out more, read our privacy policy and cookie policy.
Manage Cookies
A cookie is information stored on your computer by a website you visit. Cookies often store your settings for a website, such as your preferred language or location. This allows the site to present you with information customized to fit your needs. As per the GDPR law, companies need to get your explicit approval to collect your data. Some of these cookies are ‘strictly necessary’ to provide the basic functions of the website and can not be turned off, while others if present, have the option of being turned off. Learn more about our Privacy and Cookie policies. These can be managed also from our cookie policy page.
Strictly necessary cookies(always on):
Necessary for enabling core functionality. The website cannot function properly without these cookies. This cannot be turned off. e.g. Sign in, Language
Analytics cookies:
Analytical cookies help us to analyse user behaviour, mainly to see if the users are able to find and act on things that they are looking for. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. Tools used: Google Analytics
The Regulator of Social Housing is seeking views on revised regulatory consumer standards. These are the standards that landlords must meet. This consultation is an important step in strengthening consumer regulation and ensuring landlords know what is expected of them.
Four draft consumer standards have been produced, which set out the expectations for landlords, to make sure you live in a safe, good quality home and neighbourhood, and have the ability to hold your landlord to account. The Regulator of Social Housing is expecting that the final set of standards will apply from April 2024. The draft standards are:
The Safety and Quality Standard – requires landlords to provide safe and good quality homes and landlord services to tenants.
The Transparency, Influence and Accountability Standard – requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.
The Neighbourhood and Community Standard – requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
The Tenancy Standard – sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
You can read the standards in full in the Important Links section on this page.
You can give your feedback directly to the Regulator, by using the link in the ‘Important Links’ section, or you can complete the feedback form below, which will be included in LHP’s response to the consultation.
The Regulator of Social Housing is seeking views on revised regulatory consumer standards. These are the standards that landlords must meet. This consultation is an important step in strengthening consumer regulation and ensuring landlords know what is expected of them.
Four draft consumer standards have been produced, which set out the expectations for landlords, to make sure you live in a safe, good quality home and neighbourhood, and have the ability to hold your landlord to account. The Regulator of Social Housing is expecting that the final set of standards will apply from April 2024. The draft standards are:
The Safety and Quality Standard – requires landlords to provide safe and good quality homes and landlord services to tenants.
The Transparency, Influence and Accountability Standard – requires landlords to be open with tenants and treat them with fairness and respect so that tenants can access services, raise complaints when necessary, influence decision making and hold their landlord to account.
The Neighbourhood and Community Standard – requires landlords to engage with other relevant parties so that tenants can live in safe and well-maintained neighbourhoods and feel safe in their homes.
The Tenancy Standard – sets requirements for the fair allocation and letting of homes and for how those tenancies are managed and ended by landlords.
You can read the standards in full in the Important Links section on this page.
You can give your feedback directly to the Regulator, by using the link in the ‘Important Links’ section, or you can complete the feedback form below, which will be included in LHP’s response to the consultation.
The regulator is looking forward to hearing from landlords, tenants and anyone with an interest in social housing. This consultation provides an important opportunity to ensure the regulator sets the right standards for registered providers across the UK, not just LHP.
To give us time to submit our response, the closing date for responses to us will be 29th September. After this date, you can still submit your feedback directly to the regulator until the closing date of 17th October.
The final closing date for the consultation is 17th October.
