24th June - Tenancy Standard

Panel has met with Danielle - Neighbourhood and Allocations Manager, Wendy Walker - Corporate Head of Income and Enforcement, John O'Hanrahan - Corporate Head of Customers and Nicola Ebdon - Assistant Director of Governance and Regulation to give their feedback on Customer Tenancy Standard LHP's self-assessment.

Customer Scrutiny Panel were happy with the work being done to work towards the consumer standards but mentioned that more needs to be done to share what we do for customers, with the wider customer base. Recommendations together with the report will be presented to the Board.