1st September - Annual Report

Our Annual Customer Report 2024- 2025 – Customer Scrutiny Panel

The LHP Annual Customer Report is an opportunity to demonstrate our impact, celebrate achievements, and show how we’ve delivered against our promises.

The previous report from 2023-2024 has been reviewed; we have compared our approach to other providers and looked at the reports produced by those holding a full suite of top regulatory grades (C1, V1, G1), to see how we compare to other Housing Associations.

One consistent finding stands out: the strongest reports reflect their organisation’s brand, tone of voice, and narrative, making them distinct and meaningful to their audiences.

Insights from a recent HQN Annual Reports briefing underline that the most effective reports are:

• Clear – easy to read and understand
• Concise – focused on what matters most
• Visual – using graphics and design to engage readers.

We have taken the opportunity to further strengthen our 2024-2025 report by:

• Streamlining content making it easy to read and understand
• Strengthening the link between the annual report and our refreshed corporate plan, creating a clearer strategic narrative
• Increasing visual content, graphics and icons to improve readability, design and impact
• Keeping the language in the report customer focused in both content and tone
• Designing each section to be short and engaging, with key stats and visuals
• Including links to further information and full content on our website, for those customers who want to delve deeper
• Adding some detail about things we will be doing in the future, highlighting priorities and plans where appropriate

The Annual Customer Report has been written in conjunction with teams across Lincolnshire Housing Partnership (LHP), collating information to put together the narrative and performance figures of LHP over the past financial year.

Customers have been highlighted, including more in-depth case studies.

A summary version of the report will also be produced in the form of an animation and will be distributed electronically via email and on LHP’s social media channels for our customers.

Please review the document and give any feedback for us to consider from a customer point of view. The Customer Annual Report will also be shared at the Customer Forum meeting on Wed 3 Sep, where Sam Douthwaite, Communications Manager will attend along with Jane Atherton, Director of People and Change.