FAQs

How often is grass cut?

Grass is cut on a rolling monthly cycle – not fixed dates.

Timing depends on when the area was last cut and weather conditions.

A good indicator has been provided by our contractors, use the QR codes on this page.

Why is grass left behind?

Grass is not collected as part of the service.

This allows us to cover all areas efficiently and keep costs down.

*Note – Some areas do have cuttings collected due to it being written into original tenancy agreements, please report instances of this not happening if you are in one of those areas*

Why are there grass cuttings on paths?

Whilst a best effort is made to contain as much of the grass from finding itself on footpaths, external factors can lead to it happening, this is usually temporary as the wind which blows it onto the grass typically blows it back off again.

Why has my area been missed?

We maintain many sites, and occasional misses can happen.

Report it and it will be arranged to be put right.

Why is some grass left long?

Some areas may be cut less often or left longer to support wildlife.

Why hasn’t my area been maintained yet?

Our contractor works in planned routes and prioritise busy and safety-critical areas first.

Not all areas are done at the same time.

How do I report an issue?

Choose from:

-- Click on the survey tab on this page ( It allows you to add picture)

Grounds Maintenance Inspection Checklist | YourVoice

-- Email Info@lincolnshirehp.com

-- Call customer services on 0345 604 1472

Please include:

Exact location

What the issue is

A photo if possible

This helps us resolve it faster.

What’s included?

Grass cutting

Hedge trimming

Weed control

Hard surface treatment (Garage Sites)

(Some tasks may not be included in all areas)