Improving our Responsive Repairs Service

At LHP, we’re always looking for ways to keep improving.

During 2024 and 2025, we’ll be upgrading some of your digital services, such as the MyLHP app, and we’re looking for your ideas on where improvements need to be made.

Our first priority is improving our responsive repairs service. We’ll review the repairs maintenance system, website and the MyLHP app at the same time, to make sure any changes we make will complement each other.

We know there are ways we can improve this service, and we need you to tell us what is important to you, so that we can design and deliver a refreshed repairs service around your needs. Our aim is to provide you with the updates, information and communication you need about your repair, in a way that suits you. So if you’d prefer to use online services instead of calling us, then this project needs your views!

To have your say, click the 'take survey' button below!

How will we do it?

• We’ll focus on the things that really matter to you (rather than making everything a priority, which we know we’ve done in the past).
• We will better understand what our existing technology can do (rather than buying new by default).
• We’ll invest in small improvement projects as well as the big ones.
• We’ll give you more opportunities to help shape the things that will impact you and your home.
• We’ll take opportunities to embed things into the business better, and to explain to you what’s going to happen and what it means for you.
• We’ll work together to design great customer and colleague digital experiences. This includes our customer portal, our website and our repairs booking service.
• We’ll make sure our data is accurate, to ensure we’re making the right decisions for our customers, based on the right information.