May 2025

Customer Forum Panel has looked at 'No Access Policy' and discussed the process of gaining access to customer's property to carry out necessary compliance checks. Policy has been updated with:

  • Change of wording: All mentions of ‘Housing Team’, changed to ‘Neighbourhoods Team’.
  • Additional item added to Scope: Awaabs Law 2025.
  • Additional mention of Awaabs Law 2025: Section 14-Damp and Mould; Additional mention of Awaabs Law / HHSRS has been added to this section.

In 2026, some more of the 29 HHSRS hazards will come into Awaabs Law, which are not only damp and mould, but also risks like slip strips and falls, excess heat, excess cold, etcetera.
Parts of those hazards will come into law under Awaabs law in 2026 and then the remainder will come into law in 2027. If it all goes to plan, in the way the government says it does at the moment, anything that falls under Awaabs law by the end of 2027 will also fall under LHP 'No Access Policy'.

Link shared: Housing health and safety rating system (HHSRS): guidance for landlords and property-related professionals - GOV.UK


During the meeting Customer Forum members have also looked at March LHP Pulse performance report.

( which you can read here: Understanding how your landlord is performing | YourVoice )