June 2025

June meeting agenda covered:

  • Domestic Abuse Policy - Sue Sendall

The key changes made to the Domestic Abuse Policy:

  • There's a clearer and stronger mission statement now reflects prevention, early intervention, and a commitment to holding perpetrators accountable.
  • There's now a recognition of children as victims in their own right.
  • There's an inclusion of a broader range of associated abuse types, including tech abuse, teenage relationships, stalking, FGM, forced marriage, and honour-based abuse.
  • A stronger reference to intersectionality, acknowledging the layered impact of discrimination on survivors.
  • Clear alignment with statutory guidance and improved clarity around multi-agency working (e.g. MARAC, MATAC).
  • Reinforced messaging around confidentiality and safeguarding, including clear thresholds for overriding consent where necessary.
  • Reduce extent of information headings and refer to legislations

Sue has also informed the Panel that this policy also covered colleagues, but the wording relating to staff has now been taken out because it's best practise for organisation to have a separate domestic abuse policy for colleagues. This is because the support that we could offer colleagues is a little bit different. For example: changing work patterns and time off work to attend court.

  • Diversity & Inclusion BP introduction - Ugo Akani

He will be carrying out EDI action plan by working with customers and organisation to understand demographics, customer perspective and using this information in best way.

Panel has asked about Ugo’s background, which is 15 years in Healthcare ranging from clinical, public health, child residential, adult care and hospices, so he has transferable skills and understanding of customers health.

Next month Nicola’s team will also be joined by Sarah who will be Elwira’s counterpart.

  • Virtual Customer Feedback - Abigail Iyaho

Nicola gave an overview of the last Virtual Customer Forum session which focused on Customer Inclusion. The Q&A has seen a lot of repair related questions therefore next meeting with be focused on Repairs service.

Panel said that presentation could have been email in advance to read and comment, so that more time is allowed for answering questions.

Panel members commented that they would prefer session to be interactive and longer or more frequent – every 6 weeks even if it is just updating on what is happening.

Nicola has asked the panel to regularly think on what topics should be covered in the next sessions.

They suggested Repairs, Money Support service, Universal Credit changes especially migration letters, benefit guidance, information on different departments, updates on staff changes.

It has been agreed that some of those suggestions could be included in customer magazine.

Panel has also suggested photos of all Neighbourhood Officers, patches they cover and streets that are under each one.

Elwira announced that there has been two new Neighbourhood officers Leyla and Claire.

Website is in process of being updated, but you can find this information here:

Meet your Neighbourhood Officer - Lincolnshire Housing Partnership

Neighbourhood Action Plans (NAPs) | YourVoice

  • TSM Update - John Makinson-Sanders

Business intelligence team does quite a wide variety of tasks. They look at monthly reporting, do performance health cheques where they discuss performance across the organisation and support with some improvements as well as a part of that process. One of the key jobs they do is reporting LHP statutory returns. SDR which is the statistical data return done every year as well as TSMs ( Tenant Satisfaction Measures).

Full presentation will be available under document tab.

  • Summer Magazine - Sam Douthwaite

Quarterly magazine is sent by email and Christmas edition by paper.

Current draft content includes:

  • Welcome from Ceri
  • Skip Day Success
  • Data Protection: How we protect your data
  • Introduction to Awaab's Law
  • Neighbourhood Action Plans: Now Available!
  • Neighbourhood Action Plans: Customer Champion Recruitment ( Neighbourhood Champions)
  • Complaints Corner
  • Virtual Customer Meeting Update
  • Upcoming Events
  • Water Day for People: Help Combat Flooding

Optional:

  • Board Tour Recap & DESNZ visit ( government)
  • Mayfields: Dementia Day Care
  • Shared Ownership.

Panel has also suggested including pictures from each area for people to get to know them.

Information on supporting transition to Universal Credit.

Changes in law that are new and relevant to customers.

Sam has also mentioned that there will be changes to the website and Customer Forum will be asked for input.