July 2025

• Important News Q&A – Shaun & Nicola

Email has been sent on 20th of June that Our Chief Executive, Ceri Theobald, has decided to step down from his role to take on new opportunities. We thank Ceri for everything he has done and wish him all the best for the future.

To help keep things steady, Shaun Harley, who is currently our Executive Director of People and Change, will now be our Interim Chief Executive for the next 12 months. Nicola Ebdon, our Executive Director of Governance and Regulation, will also take on a new role as Interim Deputy Chief Executive during this time.

These changes will help us stay focused on making things better – especially the services that matter most to you, like repairs, and involving you more in shaping what we do.

We want to reassure you that these changes won’t affect our promises to you. We’re still fully focused on delivering the services you need and continuing to improve.

Nicola and Shaun have attended Customer Forum meeting to say hi and answer any questions you may have.

• ESG Update - Libby

Please see presentation under Documents tab.

• PPE Policy - Daniel

Discussion around PPE policy. Gaining customer feedback and feelings on operatives wearing face mask and hooded mask on all the time during spraying, any considerations and tenants smoking during operative visits.

Panel suggested to include explanations why operatives will be wearing mask in the appointment letter/email/text few days before the visit so that customers can prepare, especially those with autism, learning difficulties or hard of hearing

Daniel explained that customers will also be asked to stay in one room for their own safety. Some may prefer actually be outside.

Operatives will also be wearing boots with overshoes on. We will put lining down to walk across.

Operatives will strictly follow these safety rules.

Customers can smoke in their own properties, however we ask you kindly not to when an LHP employee is visiting or working.

It is against the law to smoke in any communal areas. LHP wishes to ensure staff members and other users of LHP facilities are protected from the adverse effects of tobacco smoke.

Daniel will share draft of PPE Policy in coming weeks, which will be added under Documents tab.

Please feel free to comment any suggestions underneath.

• EDI Programme - Ugo

• Meet New Customer Inclusion Business Partner - Sarah

Sarah is local to Immingham & Grimsby. Her working background always focussed on customers. She started off at Morison's bakery. She then worked as Police Special Constable and also worked in many civilian roles within the organisation. Then moved to mental health at Navigo for 7 years. For the last 11 months she has listened and supported LHP customers as a Call Centre Advisor.

She’ll be working with Elwira and colleagues across the organisation to help to promote and support delivery of our Customer Inclusion and Insight framework, and ensure inclusive practices are embedded in everything we do, from the way we work internally to how we engage with our customers.