Customer Recruitment Campaign

Created by customers, for customers.

Over the past six months and across four co-design sessions, our co-opted Independent Customer Committee Members have helped shape this role and experienced it first-hand by attending two Customer Focus Committee meetings, giving them insight into what future members can expect. Together, they have:

• Shaped the purpose and identity of the Committee, including renaming it the Customer Focus Committee to better reflect its role.
• Improved the Terms of Reference so the Committee focuses on the issues that matter most to customers.
• Tested and refined the role, making it clearer, more practical and easier to understand.
• Designed support arrangements, including the buddy system and IT support, to help new members feel confident from day one.
• Improved how meetings work by creating pre-committee sessions that help members prepare, ask questions and contribute with confidence.
• Designed a 12‑month development programme focused on building real governance skills, including understanding performance, risk and reports.
• Shaped recruitment materials and communications so future customers can better understand the opportunity and what the role is really like.

Now it's your turn. Watch the video to hear from the customers who helped create this opportunity, learn about their experiences, and discover how you could help shape decisions that make a difference for customers and communities across LHP.