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Lincolnshire Housing Partnership is seeking your views on some updates to our Income Policy.
This policy sets out the objectives and methodology LHP takes to ensure there are effective income collection processes in place, balanced against supporting customers to improve their financial capability.
We aim to provide high quality services to our customers and prevent arrears/debts occurring by increasing the customers’ financial awareness and ability to pay supported by offering a range of payment methods. This is balanced by firm action to obtain payments where necessary.
You can read the policy in full in the Documents section and see legislation under Important Links section on this page.
Please complete the feedback form below, which will inform changes to LHP’s policy.
Lincolnshire Housing Partnership is seeking your views on some updates to our Income Policy.
This policy sets out the objectives and methodology LHP takes to ensure there are effective income collection processes in place, balanced against supporting customers to improve their financial capability.
We aim to provide high quality services to our customers and prevent arrears/debts occurring by increasing the customers’ financial awareness and ability to pay supported by offering a range of payment methods. This is balanced by firm action to obtain payments where necessary.
You can read the policy in full in the Documents section and see legislation under Important Links section on this page.
Please complete the feedback form below, which will inform changes to LHP’s policy.
We are looking for your feedback on some updates we've made to our Income Policy
This consultation provides an important opportunity to give us feedback on the payment methods available, and the support we can provide for customers who may be having difficulties with finances.
The closing date for this consultation is 13th November.
