April 2024 - Updates to the Complaints Handling Code

Our Quarterly complaints panel this time was focussed on the changes to the Housing Ombusdman's Complaints Handling Code, which became statutory on 1st April 2024.

Our panel learned about the changes, and the part the panel plays in reviewing complaints performance and trends. They also learned about the changes LHP have made to our policies to make sure we are compliant with the new regulations.

Our next panel meeting will be on 24th July. If you'd like to join, just get in touch!