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Accessing our Services
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Digital Access

Digital Access

0% answered

1.

How would you usually contact LHP?

* required*

Email

Web Chat

MyLHP App

Website Portal

Telephone

Social Media: Facebook, Twitter or Instagram

Other (please specify)

2.

Do you have the MyLHP app?

* required*

Yes, and I use it for everything

Yes, but I still need to use other ways to contact you

Yes, but I don't use it

No, I don't have the app

3.

In this section, we've added some current features of our app, and some we think might be useful for you.

Let us know what you think by selecting one of the options.

* required*

Book an appointment online for a repair or home visit

Must Have

Nice to have but not essential

I wouldn't use this feature

Rearrange an appointment if I'm not going to be home

Must Have

Nice to have but not essential

I wouldn't use this feature

Check my rent balance

Must Have

Nice to have but not essential

I wouldn't use this feature

Make a payment

Must Have

Nice to have but not essential

I wouldn't use this feature

Set up a direct debit or change my direct debit details

Must Have

Nice to have but not essential

I wouldn't use this feature

Change my contact information

Must Have

Nice to have but not essential

I wouldn't use this feature

Let us know someone has moved in/out of your home

Must Have

Nice to have but not essential

I wouldn't use this feature

View my repairs history

Must Have

Nice to have but not essential

I wouldn't use this feature

When investments are due on my home

Must Have

Nice to have but not essential

I wouldn't use this feature

Updates from my housing officer after a Home Visit

Must Have

Nice to have but not essential

I wouldn't use this feature

Checking when my gas service is due

Must Have

Nice to have but not essential

I wouldn't use this feature

Viewing my tenancy agreement

Must Have

Nice to have but not essential

I wouldn't use this feature

Notifications of upcoming appointments

Must Have

Nice to have but not essential

I wouldn't use this feature

Important notifications about my tenancy

Must Have

Nice to have but not essential

I wouldn't use this feature

Finding out approximately how long my appointment will take

Must Have

Nice to have but not essential

I wouldn't use this feature

Complete pre tenancy information such as uploading proof of ID

Must Have

Nice to have but not essential

I wouldn't use this feature

Give notice on my tenancy and sign a notice to terminate tenancy

Must Have

Nice to have but not essential

I wouldn't use this feature

Report issues in your neighbourhood such as fly tipping or graffiti

Must Have

Nice to have but not essential

I wouldn't use this feature

Report anti-social behaviour

Must Have

Nice to have but not essential

I wouldn't use this feature

Check on the progress of my repair

Must Have

Nice to have but not essential

I wouldn't use this feature

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